EXCHANGES & RETURNS
If you are not satisfied with your purchase, you may return or exchange one or more products within 14 days from the delivery date of your order, ensuring that:
To be eligible for a return products must be in the same condition in which you received them, complete with original packaging, labels, protections, films, and all tags attached.
Items without original packaging, showing signs of use, or damaged will not be refunded or exchanged.
Returned goods must be shipped to the following address:
OZONE SRL
Via Legnano, 31
24124 Bergamo
ITALY
Tel +39.035.362006
Return shipping costs are at the customer’s expense.
For all deliveries outside the EU, the customer is responsible for all taxes and customs duties payable to the carrier upon delivery of the parcel.
Return shipping costs are borne by the customer. All costs associated with the return, including shipping costs, handling fees, customs duties, and import charges (especially for shipments from non-EU countries), will be deducted from the refund amount due.
For all the Swiss and UK Resident before sending the items back for a refund or exchange please emaill us at: contact@dmd.eu
The cost of collecting the package is about € 40,00.
In case of failed return, the customer will have to comply with the conditions listed above, DMD reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.
DMD is not responsible for any loss or damage due to inadequate packaging or delay in delivery.
Refund
In case of withdrawal, we will refund the price of the returned products.
Shipping costs incurred for the original delivery of the order are excluded from the refund.
WHAT HAPPENS NEXT?
Once you package is received by our warehouse it takes 3 working days for the refund or exchange. The shipping fees will be at our expense for EU countries (Italy, France, Germany, Belgium, Spain, Austria, Netherlands, and Luxembourg). For other countries, a shipping fee may be required.
RIGHT OF WITHDRAWAL
While fully respecting the rights of the Customer and to ensure complete satisfaction, DMD undertakes to grant to Customer the right of withdrawal, as required by Legislative Decree 22 May 1999 185 “Implementation of Directive 97 / 7/CE on the protection of consumers in respect of distance contracts.
For more info please contact the following e-mail adress: contact@dmd.eu